Frequently asked questions

Only from warehouses inside the United States. We do not sell products that would ship from another country, so orders do not pass through customs.

The estimate combines the supplier's preparation time with carrier transit: about 4–9 business days once an order is confirmed. The estimate shown on each product page is specific to that item.

From us. We are the seller: we invoice you, we are responsible for the sale, and a supplier only fulfils the shipment on our behalf.

No. You can check out as a guest. Keep your order number and the email you used — they are all you need to track the order.

Delivery is currently limited to 48 states. Alaska, Hawaii, US territories, PO boxes and military addresses stay disabled until the supplier's capability for those destinations is confirmed.

Tax is calculated at payment from your shipping address, using the registrations the store has actually filed. Tax collected is remitted — it is not store revenue.

Returns are accepted within 30 days of delivery on unused items in their original packaging. Start a return by contacting us with your order number.

Availability comes from the supplier's US inventory. When stock runs out the option is blocked automatically and cannot be purchased — you will never pay for something the warehouse cannot ship.

If the order has not yet been transmitted to the warehouse, contact us and we will try to change it. Once it is being prepared, cancellation may only be possible as a return.